Terms of Service

1. What ListoChat is

ListoChat is an assistant that answers WhatsApp messages on behalf of your business, using the information you load: your services, your prices, your hours and the tone you want it to reply in. It includes a dashboard where you see the conversations, the alerts that need your attention and, on the Plus plan, your appointment calendar.

The service runs on Meta’s official WhatsApp Business API. ListoChat is not a Meta product, is not affiliated with Meta, and depends on that platform being available.

2. Who can subscribe

ListoChat is offered to businesses. By subscribing you state that you are of legal age and authorized to bind the business you represent, and that you will use the service with a WhatsApp Business number that business legitimately controls.

3. Your account and your WhatsApp number

• You are responsible for keeping your login details confidential and for what the people you give them to do.
• You authorize us to connect the WhatsApp Business number you indicate and to send messages from it on behalf of your business, within the scope of this service.
• You can pause the assistant at any time from your dashboard. While the assistant is paused we keep receiving and storing incoming messages so you can see them, but no automatic reply is sent.
• Today we make the connection with Meta manually, together with you. If Meta deactivates, restricts or changes the conditions of your number or of the platform, the service may be affected for reasons beyond our control.

4. The information you load is yours and your responsibility

The assistant answers based on what you enter. It is your responsibility that your services, prices, hours and policies are correct and up to date; if they are wrong, the assistant will repeat them as they are. You keep ownership of that information and of the content of your conversations.

With respect to your customers’ data, you are the controller under data protection law and ListoChat acts as processor. It is up to you to have your own privacy notice and the consent needed to communicate with them on WhatsApp, and to comply with WhatsApp Business and Meta policies on commercial messages.

5. What the assistant does and does not do

The assistant uses artificial intelligence. It is very good at answering the usual questions, but it can make mistakes: it is not professional, legal, medical or financial advice, and it does not replace the judgment of a person at your business. Check your dashboard regularly.

• Esencial plan: the assistant answers and, when something needs your attention, passes it to you by email and leaves it in your dashboard. On this plan it never confirms a booking on its own.
• Plus plan: in addition, it checks your real availability and holds the appointment on the spot, always within the hours, services and durations you defined, without double-booking or offering times you blocked.
• Cancelling or moving an existing appointment always goes to you, even on Plus. The assistant does not do it on its own.
• Today the assistant handles text messages. For audio, images or other files, it asks the customer to write it out.

We reserve the right to adjust the assistant’s behavior to improve the quality of its replies and the security of the service.

6. Plans, prices and payments

• The service is billed monthly. Current prices are those published on the home page: Esencial plan $999 MXN a month and Plus plan $1,599 MXN a month.
• Billing is recurring and processed through our payment provider. By subscribing you authorize the automatic charge for each period until you cancel.
• No lock-in contracts. You can cancel whenever you want and the service stays active until the end of the period already paid. Periods already started are non-refundable, unless applicable law provides otherwise.
• If a charge cannot be processed, we keep the service active for a short grace period while it is retried. If the payment still does not go through, the assistant stops replying; your conversations and appointments remain visible in the dashboard.
• If you downgrade from Plus to Esencial, the assistant stops booking new appointments, but appointments already booked remain visible so you can honor them with your customers.
• We may change prices by giving you at least 30 calendar days’ notice. The change applies to your next period; if it does not suit you, you can cancel before it takes effect.
• Prices are stated in Mexican pesos and include any applicable taxes, unless your receipt states otherwise.

7. Acceptable use

By using ListoChat you agree not to:

• Send spam or unsolicited bulk messages, or contact people who did not give you their number or did not write to you first.
• Use it for illegal, deceptive or fraudulent activities, or to offer products or services prohibited by WhatsApp’s commerce policies.
• Impersonate another person or business, or present the assistant as a human being if a customer asks directly.
• Try to access other businesses’ data, break the security mechanisms, reverse-engineer the service or extract data in an automated way.
• Use the service to handle sensitive personal data without the safeguards and consent the law requires.

We may suspend or terminate the service, with prior notice when reasonable and immediately if the risk warrants it, upon a breach of this section, upon an instruction from Meta, or upon a use that puts the platform or third parties at risk.

8. Service availability

We work to keep ListoChat available continuously, but we do not guarantee an uninterrupted service. There may be maintenance, failures of the providers the service depends on (messaging, artificial intelligence or infrastructure) or force majeure. We run an automatic daily check of each business’s connection to catch problems early.

The service is provided “as is”, without implied warranties of fitness for a particular purpose beyond what the law requires.

9. Liability

ListoChat is not liable for the content of what your business offers, for the agreements you make with your customers, or for decisions you make based on an answer from the assistant. Nor are we liable for indirect damages, lost profits or lost business opportunities.

In any case, and to the extent the law allows, our total liability to you is limited to the amount you paid for the service during the three months before the event giving rise to the claim. Nothing here limits liability that the law does not allow to be limited, including liability arising from willful misconduct or from consumer protection law.

10. Intellectual property

ListoChat’s software, brand, design and documentation are ours. You are granted a limited, non-exclusive, non-transferable license to use it while your subscription is active. Your business information, your conversations and your appointments remain yours.

11. Personal data

The handling of personal data is governed by our Privacy Policy, which forms part of these terms.

12. Termination

You can cancel at any time from your dashboard or by writing to us. We can end the service with 30 calendar days’ notice, or immediately in the cases in section 7. On termination, we stop replying on your number; you can ask us to delete your data under the privacy notice.

13. Changes to these terms

We may update these terms. If the change is relevant, we will email you at least 15 calendar days in advance. Continuing to use the service after that date means you accept the new version.

14. Governing law and jurisdiction

These terms are governed by the laws of the United Mexican States. For any dispute, the parties submit to the competent courts of Mazatlán, Sinaloa, without prejudice to the rights consumer protection law grants the user and to the jurisdiction of PROFECO where applicable.

15. Contact

Questions about these terms: hola@listochat.app.