Data Deletion

What data we store

• Business data:business name, owner email, services and prices, opening hours, time zone, logo and the assistant’s settings (reply tone, whether it is active or paused).
• Meta and WhatsApp identifiers: your WhatsApp Business Account ID, your phone number ID and the access token, which we store encrypted.
• WhatsApp conversationshandled by the assistant: your customers’ messages and the replies sent, with date and time, the automatic summary of each conversation and the alerts we sent you when a conversation needed your attention.
• Your customers’ data that appears in those conversations: their WhatsApp number, their profile name or the name they gave us, what they asked for and, on the Plus plan, their appointments (service, date, time and notes).
• Account and billing data: dashboard sign-in is handled by our authentication provider and payments by our payment processor. We only store the customer ID and your subscription status. We never store card numbers.
• Demo requests: if you filled in the form on our website, your name, email, phone, your business name and industry, what you wrote to us and the IP address you sent it from (we use it to prevent abuse of the form).

How to request deletion

Email us at hola@listochat.app with the subject “Solicitud de eliminación de datos” (Data deletion request) and include:

• Your business name.
• The WhatsApp number connected to ListoChat.

If you can, write from the email address you signed up with. That way we can confirm faster that the request comes from your business.

Did you message a business that uses ListoChat on WhatsApp? In that case the business is responsible for your messages, so the request goes to them. You can also email us at the same address and we will pass it on.

What happens next

• We confirm by email that we received your request.
• We delete your data within 30 days at the latest.
• We disconnect your WhatsApp number from ListoChat, delete the access token and remove our access to your WhatsApp Business Account. From then on, the assistant stops replying on your number.
• We let you know by email when the process is complete.

Data we may keep

The law requires us to keep some records, such as billing and tax records, for a set period. We keep those only for the legally required period, use them for nothing else, and delete them afterwards.

From your Meta account

You can also remove ListoChat’s access directly in Meta: in your business portfolio’s Business Settings, go to Users > Partners, select ListoChat and remove it as a partner.

This stops the assistant from replying on your number, but it does not delete your data automatically. To have it deleted, you still need to send us the email.

More information

Details on how we handle your data are in our privacy policy. Data controller: ListoChat, Mazatlán, Sinaloa, México.